Chapter 13 & 14 Vocab

Tact: The ability to say and do things in a way that will not offend other people.

Empathize: To see someone else's point of view and to imagine oneself in his or her situation.

Etiquette: Good manners; the rules of polite behavior in dealing with other people.

Conflict Resolution: A problem-solving strategy for settling disputes.

Diversity: Variety

Stereotype: An oversimplified and distorted belief about a person or group without attention to individual differences.

Self-directed: Responsible for choosing one's own methods for reaching a goal.

Cross-functional Team: A group of people from two or more departments or areas of expertise who work together toward a common business goal.

Functional Team: A group of people from one company department or area of expertise who work together toward a common business goal.

Team Planning: A process that involves setting goals, assigning roles, and communicating regularly.

Facilitator: A leader who helps a team work more smoothly by coordinating its tasks.

Total Quality Management (TQM): A theory of management that carefully coordinates company efforts to achieve customer satisfaction and continuous product improvement; also called "Commitment to Quality."

Leadership Style: How a person behaves when he or she is in charge of other people.

Parlimentary Procedure: Strict rules of order for conducting a meeting.

Work Scedule Week #20

Monday 01/19 - 2pm-6pm
Tuesday 01/20 - 4pm - 10pm
Wednesday 01/21 - off
Thursday 01/22 - 2pm - 11pm
Friday 01/23 - 2pm - 5pm
Saturday 01/24 - off [[MY BIRFFFFDDAAAYYYY!!!!!]]
Sunday 01/25 - off